Meta’s AI Agent Has a Trust Problem

User trust isn’t Meta Platforms’ META -1.42%decrease; down pointing triangle forte. Yet the company’s AI future increasingly depends on it.

Last week, Meta rolled out Muse, Chief Executive Mark Zuckerberg’s “personal AI agent built for everyone.” Artificial-intelligence agents within Muse can book doctor’s appointments, buy products, manage finances, send emails and do any number of other things on users’ behalf.